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Service & Support

At Tooling Intelligence Ltd we pride ourselves on providing the highest level of customer service, making sure you receive the support you need throughout the product or service journey. Your satisfaction is our top priority, and we are committed to assisting you at every step. Whether you have questions, encounter issues, or simply need guidance, our dedicated team is here to help.

Our Commitment to You

At Tooling Intelligence Ltd, we stand by our commitment to exceptional customer service.

Here’s what you can expect from us:

Responsive Support

We understand that your time is valuable. That’s why we aim to respond to your inquiries and support requests promptly. Our team is here to assist you in a timely manner.

Expert Assistance

Our knowledgeable and experienced support team is well-versed in our products and services. We are ready to provide you with accurate information and solutions to ensure your satisfaction.

Clear Communication

We believe in transparency. You can expect clear and concise communication from us regarding any inquiries, updates, or resolutions related to your requests.

Tailored Solutions

Every customer is unique, and we recognize that. We will work closely with you to understand your specific needs and provide customised solutions to meet them effectively.

Feedback and Suggestions:

Your feedback matters to us. We welcome your suggestions and ideas for improvement.

We’re here to support you every step of the way!

Unparalleled Expertise

Our mission is to understand the unique requirements of your supply chain and work with you to identify the most suitable inventory management solution, expertly configured to tick the boxes. We know the installation of new equipment can be a challenge in busy working environments. That’s why our equipment is built, configured and tested ahead of delivery to ensure a seamless installation. As your business evolves and your requirements change, our experts will support you with everything from company personnel changes to a full redesign of the system.

Training and Development

User and administrator training is part of every installation, from vending machine operators and shop floor supervisors to sales and financial teams. After installation our friendly team is on hand to provide expert support every step of the way. Our partners benefit from unlimited training sessions, conducted with your teams remotely or at our Midlands based Demo Centre.

Remote and On-site support

Our inventory management solutions are designed to withstand harsh industrial environments with little maintenance. With our exclusive remote connection software, device health checks, scheduled upgrades and emergency maintenance can be conducted remotely. When a site visit is required, our team of expert engineers are available for prompt and efficient service.